Your information should be handled with care.

Scope + accountability

West Wave Wash is responsible for personal information under its control. The designated Privacy Officer oversees this policy, answers questions, and receives access, correction and privacy-complaint requests.

We collect, use and disclose personal information only for purposes a reasonable person would consider appropriate in the circumstances, or as otherwise permitted or required by law.

Information we collect

The information depends on how you interact with West Wave Wash.

Quote + contact details

Name, telephone number, optional email address, postal code or site address, property type, service selection, organization name where relevant, and your communications with us.

Project information

Requested areas, surface or material, visible condition, approximate size, access, timing, pedestrian or site considerations, selected project concerns, and other details you choose to provide.

Photos

Optional images of the project, including any image metadata and incidental details visible in the image.

Campaign attribution

Referral and campaign parameters in the page address, including utm_source, utm_medium, utm_campaign, utm_content, utm_term and Meta’s fbclid click identifier.

Technical requests

Standard connection information—such as an IP address, browser or device details, requested page, timestamp and referring page—may be processed by the final website host and by external resources loaded by the site.

Our service maps show fixed, approximate service areas. They do not request your device location, and the map does not receive the postal code entered in a quote form.

How we use information

• Respond to an enquiry and communicate about the requested quote or service.
• Confirm the service area and assess the surface, project fit, access and requested scope.
• Prepare, explain and follow up on a quote; schedule and provide agreed services.
• Maintain appropriate customer, project, accounting and dispute-resolution records.
• Protect the website and communications from abuse, fraud or security incidents.
• Understand which advertisement, referral or campaign led to a quote request.
• Meet legal, tax, insurance and regulatory obligations.

Submitting a quote request allows West Wave to contact you about that request. It does not enrol you in promotional email or text marketing. If promotional messages are offered later, they will use a separate choice or another basis permitted by law and will include the required identification and unsubscribe method.

Browser storage, advertising + maps

The current site uses session-based browser storage to remember the campaign parameters listed above while you move between pages. If form delivery is connected, those values may be attached to a quote request so West Wave can measure the source of the enquiry. Session storage normally ends when that browser tab or session ends.

The current prototype does not contain Meta Pixel, Google Analytics or another behavioural-analytics tag. A fbclid in the page address records that a visit came through a Meta link; it is not, by itself, Meta Pixel. If advertising pixels, advanced matching or conversion APIs are added later, this policy and the site’s consent controls will be updated before they are enabled.

These providers handle information under their own terms and privacy policies. External requests may be processed outside British Columbia or Canada and may therefore be subject to the laws of another jurisdiction.

When information may be shared

West Wave Wash does not sell or rent personal information. We may disclose only the information reasonably needed in these situations:

• To service providers that support website hosting, secure form delivery, business email, file storage, customer or quote management, accounting, payments, security or advertising measurement—once those providers are selected and disclosed here.
• To a contractor or service partner where sharing is necessary to assess or complete requested work and is permitted by law.
• To insurers, professional advisers, regulators, law enforcement or other parties where permitted or required by law, or to protect rights, safety and property.
• As part of a genuine business sale, financing or reorganization, subject to appropriate confidentiality and legal requirements.

Service providers may process information on West Wave’s behalf, but they are not authorized by us to use it for unrelated purposes. West Wave remains accountable for personal information under its control.

Project photos

Photos are optional and are requested only to help assess the surface, condition, access and potential scope. Upload only images you are authorized to share. Where possible, avoid or crop out faces, licence plates, documents, neighbours and other details unrelated to the project.

Submitting a quote photo does not give West Wave permission to publish it, use it in a portfolio, or use it in advertising or social media. Separate permission will be requested before any identifiable customer or property photo is used publicly.

Retention + security

Personal information is retained only as long as reasonably needed for the purposes described in this policy and for applicable legal, tax, insurance, accounting or dispute-resolution requirements. Information used to make a decision that directly affects an individual is retained for at least the period required by BC law. When information is no longer required, it is securely deleted, destroyed or de-identified.

The exact retention periods for submitted quote details, photos, hosting logs and backups will be added before connected form delivery launches, once the production providers and recordkeeping process are selected. Campaign attribution in the current site uses browser session storage rather than long-term local storage.

We use reasonable administrative, technical and physical safeguards appropriate to the sensitivity and location of the information. These may include access restrictions, protected accounts, secure transmission, service-provider review and secure deletion. No website or storage system can be guaranteed completely secure.

Your choices + privacy rights

Subject to applicable law, you may contact the Privacy Officer to:

• Ask whether West Wave holds personal information about you and request access to it.
• Request correction of inaccurate or incomplete information.
• Withdraw consent to an optional use or disclosure, subject to legal or contractual limits and reasonable notice.
• Ask us to delete information that is no longer required for a legal or legitimate business purpose.
• Make a privacy complaint or ask how information was collected, used or disclosed.

We may need to verify your identity before responding. We will respond within the time required by applicable law and explain any lawful reason that limits access, correction, withdrawal or deletion.

The website and services are intended for adults and authorized property representatives. We do not knowingly seek personal information from children. A parent or guardian who believes a child submitted information may contact the Privacy Officer.

Changes to this policy

We may revise this policy as the website, providers or privacy practices change. The updated version will be posted here with a new “Last updated” date. If a material change introduces a new purpose or significant new disclosure, West Wave will provide additional notice or seek consent where required rather than relying only on continued browsing.